Shipping & Returns

General Terms: 

The Prepper Now reserves the right to update the rules when necessary, and the updated version will be published on https://thepreppernow.com/ with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by The Prepper Now immediately. All buyers are deemed to accept the rules if they are using the services provided by The Prepper Now. The Prepper Now's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date. If the Return & Refund request filing period exceeds 14 days, The Prepper Now reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting The Prepper Now via https://thepreppernow.com/contact-us.

If The Prepper Now cannot fulfill the buyer's order within the order processing time, under conditions including but not limited to no stock or other conditions, The Prepper Now has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, The Prepper Now has the responsibility to offer the buyer a prepaid return label within 5 business days to return damaged/broken goods. The Prepper Now should refund the buyer within 7 business days when the return shows as in transit on the logistic website with the provided prepaid return label.

The Prepper Now shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. The Prepper Now will abide by the policy under this condition.

If The Prepper Now accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under The Prepper Now's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.

The Prepper Now shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.

The Prepper Now shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between The Prepper Now and buyer or others, The Prepper Now must refund not more than 7 business days, or redelivery not more than 10 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence to The Prepper Now within 5 business days. If the buyer cannot provide compelling evidence within this period, The Prepper Now has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by The Prepper Now Under Various Circumstances:

1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time.

Return & Refund Type - The Prepper Now Rules

For Unshipped Orders
The Return & Refund request is made after the stated processing time. The Prepper Now will refund the order.
The Return & Refund request is made within the stated processing time. The Prepper Now has 5 business days to process the request after the buyer submits it. If The Prepper Now fails to process the refund request within 5 business days, The Prepper Now will refund the order.

For Shipped Orders
The Return & Refund request is made after the order has shipped. The Prepper Now has 15 business days to process the request after the buyer submits it. If The Prepper Now fails to process the refund request within 15 business days, The Prepper Now will refund the order.

2. Goods Returned in Transit
If the package is sent back to The Prepper Now during transit for any reason, and the buyer applies for a refund, The Prepper Now should refund within 7 business days of the refund request. If the buyer requests redelivery, The Prepper Now should begin redelivery within 10 business days of the request date.

3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website, The Prepper Now should refund the order within 7 business days of buyer's refund request, or redelivery within 10 business days of the request.

5. Defective Products
If the buyer detects any problem upon receipt, buyer should provide a refund or redelivery request with valid proof within 5 business days. The Prepper Now should check the proof and give a response within 7 business days.

If proof is valid and goods need to be returned, The Prepper Now should provide a prepaid return label within 5 business days of proof approval, and refund within 7 business days when return shows in transit. If goods needn't be returned, The Prepper Now should refund within 7 business days of the refund request.

If buyer requests redelivery, The Prepper Now should redelivery within 10 business days of proof approval.

6. Logistics Issues

6.1 Invalid tracking information
If The Prepper Now verifies the tracking number is wrong, and fails to provide the correct one within 7 business days, The Prepper Now will refund the order.

6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created, and the buyer applies for a refund, The Prepper Now requires a refund order within 7 business days since buyer request.

6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and The Prepper Now fails to provide valid tracking updated info, the buyer may apply for a refund. The Prepper Now requires a refund order within 7 business days as buyer requests.

7.1 Return
a. If you indeed want to return the products, please email The Prepper Now and someone will respond to you within 2 to 7 business days.
b. Please return products within 7 days after receiving products and after speaking with someone at The Prepper Now.